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Bought our car several months ago and brought it in for a recall and oil change. Was texted two cell phone numbers to call to check on the status. Neither phone worked. Called the main number and checked on the car. Was told that the car would require two back tires due to wear. Was told that I would receive a phone call with the tire price. That call never came. Was told my car was ready. They had also noted on the inspection that the engine air filter was in Urgent need of repair but this was never mentioned or repaired. The tire price was emailed and even when I asked the price, was just told that they had emailed the information. So now will need to go to another service facility to get the repairs done despite the car being with them all day. Unless there is a recall with Nissan, will not be returning. Pretty disappointed with Safford Brown. Nice place to buy a car - super bad place to maintain the car.

Horrible and rude is the best way to describe this place . Lol ….. no one should buy from here

Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have a Nissan Ariya on lease.

Purchased a Nissan Armada through Safford Brown Nissan Sterling. I found the exact model in the color and options that I wanted at a reasonable price. From the test drive, through trade in negotiations on my Nissan Titan, to the finance process, everything went smooth and everyone I dealt with was knowledgeable and professional. After the purchase the staff always made themselves available to assist me as needed. I would definitely do business with this dealership in the future and will recommend them to family and friends.

Because I don't trust the dealers, I generally do the work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $5500 for the job, I was getting ripped but the car was needed, upon delivery I noted after a few weeks that they used a broken dip stick locking mechanism for the transmission. There was a recall for the headlights also, received call that they were ready to do the work. Got the work done, I asked the service manager if the work has been inspected, he assured me it was. I did not check. Two days later I was checking the air on the front tire and noted they assembled the front components incorrectly. These two incidents proved My hunch that this dealer caànnot be trusted. They lie and cheat. Please stay away from this dealer.

We are from Upstate NY and were unsuccessful in finding the vehicle we wanted at the Nissan dealers here. We found the vehicle we wanted on line at Browns Dulles Nissan. My husband spoke to Reyanne Waid who organized what we needed so friendly and attentive to our needs. My husband spoke with Clifford for all the financing questions for an out of state purchase which we have never done before and he had all the answers and was wonderful to work with. We secured the down payment ti hold the vehicle and arranged a flight to Dulles airport. Reyanne arranged for someone to pick us up on our arrival which was awesome. Mazon Helwe was waiting for us at the pick up site as soon as we got off the plane. We had a great discussion on the way to the dealership, very friendly and personable. He helped with the paperwork, test drive, and answering questions about the vehicle. We had hoped to meet Clifford as we spoke to him on the phone, he was off that day. Henry Proano walked us through all our financial paper work and warranty options, he was very knowledgeable and helpful. In no time we were out the door for our drive back to upstate NY and absolutely love our new 2022 Nissan Pathfinder. Our entire experience we rate a 10 out of 10. We highly recommend this dealership. Thank you so much!

Don't waste your money and energy, PERIOD! A well bunch ofunprofessional team. Never again

I was in the dealership on September 18th, 2021 looking for a used Lexus RX350 SUV. They bloated the advertised price by adding more fees making the total price uncompetitive. I found an exact similar SUV, better maintained, at a much lower total cost in another dealership. Also, the other dealership offered a much lower interest rate.

Recently, I took my car to have all 4 wheels aligned. They found one of the front strut bolt out of the 4 bolts was not it. I took my car back to have it installed correctly. But the service manager that they will charge again. They have not done anything to my car as far as I know. Other places I talked to, they guarantee with 6 months to 12 months. I would not recommend for the services there until things are changed. Good luck!

This guy's are cheaters. They will try to rip you off. I went to lease Nissan rogue and they gave me ridiculously high price even though Nissan website was showing different price. The sales team is rude and dishonest. I complained about them but they do not care. Please stay away from this dealership

Hoy 29 mayo hice negocio con Browns Dulles Sterling compra de un carro buena atención vengan aquí!! Yo lo recomiendo 2021 sr Erick y Ernesto y sus jefes! José

After going back and forth about a test drive, Mohamed stepped up and delivered the vehicle out here in Arlington for a test drive. He was knowledgeable and was able to answer all my questions.

I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... Things went smoothly with Henry Proano. However, the Sales person Stephen Pons gave a "We-Owe" slip from the dealership as my proof that they would repair a defect. Additionally, Pons said 'they'll come to your home to repair it so you don't have to come back to the dealership. Super convenient! Even more SOLD! I am all about keeping things simple and smooth. (The "We-owe" small lettering says its only good for 30 days and requires ADVANCE Appointments.) However! here I am a month later. After weekly calls and/or emails to - Emmy Eledu and Stephen Pons - arrange for someone to come repair....The "We-Owe" is only good for 30 days... Here i am writing this review on day 29.... I dropped my vehicle off on a saturday (I called the service area the Thursday prior too after repeated unreturned calls to Pons. They advised me too come in 'anytime'). Alvarez set me up with a rental. Awesome. I call later that Saturday because I have not been given an update. I was told by Alvarez that the repair had been arranged with a 3rd party for repair on Monday..nothing...I called to follow up on Monday evening...and was told Tuesday.... then Wednesday... Alvarez said "you can come pick your car up on Thursday." Friday 8am, I show up...Nothing has been done with my car. No one has an update or solution other than "you have a rental" I don't want a rental. Beyond the rental, it's a matter of the customer service. Ask me how many times stephen returned my calls in the last month- 1x and really its only because I wrote a review. Eledu? None. Alvarez kept pushing me off, never taking initiative to call me to give me updates on my car. Even if there isn't an update to give - simply saying "I have no updates but we are working on it" is good customer service. Unreturned calls and emails is not good customer service. I bought the car with the understanding that the repair would be done. In today's world and economy, every customer counts and should be treated as a potential repeat customer. It's all about good customer service and that requires effective communication with the customer.

I came here on December 4th just after 3 in the afternoon and no service writers were here! Like a ghost town, nowhere to be found! I waited around for a minute and nice young gentleman from parts came in after 5 minutes of waiting. He walked me up to the front desk to help me, but neither the receptionist nor the gentleman from parts knew where any of the service advisors were. The most terrible excuse for “service” I have ever seen in my 70 years on this earth! Will never come here again! If they don’t pay attention to the customers what makes you think they’ll pay attention to your car! They won’t!

I’ve purchased several vehicles from Brown’s Nissan and working with William Collins provided an exceptional customer experience. He took a great deal of time to see me through the purchase including repeated follow up calls to ensure I was happy with my vehicle. The gentleman is s true asset to the dealership!